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  FAQ's

What is My Grocery Dough?
My Grocery Dough is three great grocery benefits in one:  (1) $500 or $1000 in Your Choice of Coupons; (2) Unlimited Printable Coupons on the nation’s largest inventory of printable coupons; and (3) thousands of additional ways to save like discounts, promo codes, special offers, daily deals, and so much more at your favorite stores and restaurants.  My Grocery Dough was designed to be an easy-to-use website and a great experience.  At My Grocery Dough, we help members save hundreds...even thousands...of dollars each year with one of the nation's leading coupon inventories.  From printable coupons to clipped coupons that our team hand cuts coupons from newspapers all over the country, My Grocery Dough gives members 24/7 round the clock access to national coupons from great brands.  My Grocery Dough consists of dozens of different savings benefits, and thousands of separate coupons, deals, discounts, offers, promo codes, savings, and so much more.  All you need to do is login to save.To redeem your reward, visit our Redemption Page.  Or, you can login by clicking here.

What is the Member Experience Like?
We try very hard to make sure our member's experience is a great experience, each and every time. Click here to read our member testimonials. That's the best way to judge how we're doing. Also, we’re a proud A+ Member of the Better Business Bureau Online Reliability Program.

Why Do I Have to Pay for Clipped Coupons?
For the clipped coupon benefit, there are limitations, rules, and restrictions regarding their redemption. Because these coupons must be hand-clipped and personally mailed to you, there is a small processing fee associated with clipped coupons orders in the amount of ten percent (10%) of the face value of the coupon, plus a flat fee of seventy five cents ($0.75) per order.   For example, a $1.00 off Coca Cola coupon has a face value of $1.00.  If you ordered ten (10) of the $1.00 off Coca Cola coupons, the processing fee would be ten percent (10%) of the face value of the coupons, or $1.00, plus the flat fee of seventy five cents ($0.75), for a total cost to the customer of one dollar and seventy five cents ($1.75).  You would then be able to take those coupons to the store and save $10.00 of your Coca Cola purchase.  Plus, as a courtesy, My Grocery Dough, in fulfilling that Coca Cola coupon order, will also add the value of the processing fee (in this example, $1.75) in additional face value coupons to your order, thus making up for the processing fee with extra coupons.  Your shopping cart will reflect the amount of face value coupons you have ordered to date, and how much you have left in your account.  You may order all your coupons at once, or may break up your orders into as many separate orders as you prefer.  This is an open-use reward.

Are My Transactions Secure?
We’ve got full instructions on our “How it Works” page.  For further detail, feel free to visit our “Program Terms &Conditions ” page as well.  To redeem your reward, visit our Redemption Page.

Where Do I Login?
You can login by clicking here.  Having trouble logging in?  Try our login help page by clicking here.

Can Someone Call Me?
My Grocery Dough provides only online customer service. Feel free to visit the Support page to submit an online help request or to ask a question.  We'll confirm your submission by email, and reply to you immediately.  We look forward to assisting you.

Why Wonít My Grocery Code Work?
We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a My Grocery Dough reward code, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. My Grocery Dough did not give you the My Grocery Dough code you received. And My Grocery Dough did not promise you anything about your reward. My Grocery Dough does not do any sales. My Grocery Dough never called you. My Grocery Dough never sold you anything. My Grocery Dough never charged or billed you anything. My Grocery Dough never promised you any reward or anything about your reward. My Grocery Dough never told you about any amount of money you would receive. My Grocery Dough is simply an online reward selection program that many businesses use to promote their programs. Often businesses give My Grocery Dough rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from My Grocery Dough. So, if you have a complaint or concern that what you thought you were getting is not what you believe you got, and then you should direct your contact to the people who gave you the My Grocery Dough code to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.

Why Havenít I Received My Grocery Dough Reward Code?
My Grocery Dough is simply an online reward redemption platform. Many businesses use our rewards as part of their sales process to reward their customers. Those businesses are the ones who call customers, sell things, promise rewards, charge customers, and are responsible to deliver the reward to you. My Grocery Dough never called you, never sold you anything, never promised you your reward, and never charged you. My Grocery Dough does not give out My Grocery Dough codes to customers. We just run the website that accepts the codes and processes your reward selection. So, if you have not received your original My Grocery Dough code (these codes begin with "NMR"), and feel you should have, please contact the individual or the organization that called you, and follow-up with them to make sure they send you your reward code, so that you can redeem it on the My Grocery Dough website.

How often are the Coupons on My Grocery Dough Updated?
Typically, it takes up to four hours for My Grocery Dough to put together your reward email and send it to you.  If you completed your My Grocery Dough code redemption, and it has been more than four hours, please visit the My Grocery Dough homepage, and re-enter your code.  This will allow you to have your reward email re-sent.  If that still does not work, feel free to contact Member Support, and we'll be happy to assist you. 

Is There a Limit on the Total Number of Coupons I Can Order or Print?
No, the total number of coupons you can order and print is unlimited. So, you can order as many total coupons as you want. Some members order just a few coupons each week. Others order hundreds. However, we do have some limits on the number of coupons of one type you can order or print. For our coupon clipping service, we have a limit of ten on the number of one type of coupon each member can order. And, for our print your own coupons, some coupons have a limit to the same type of one coupon you can print as well.

Do I Have to Order Coupons All at Once?
No, this program is designed to be very easy and very user friendly.  You have the option to order all your coupons at once, or you can come back to the website over and over again andbreak up your reward value into as many separate coupon orders as you prefer.  Plus you can keep logging into to get instant access to the largest inventory of printable coupons on the web, and thousands of other great ways to save.  This is an open-use reward, and we want you to get great value from it.

I am Having Problems Printing or Technical Issues With Downloads, Can Someone Help Me?
For the printable coupons and some of the other benefits featured on this website, you may need to download a component from the vendor. That process links and happens automatically, and you'd need to manage and trouble shoot that yourself, as those are third party resources that we do not control. Unfortunately, being a customer coupon savings company and not a computer help desk company, we cannot provide customer by customer IT support for each particular benefit. With thousands of customers and dozens of benefits, that would just be impossible. The programs and benefits are compatible with just about every computer configuration and option, so make sure you to pay careful attention to the prompts and instructions on the benefit, and try again.

How Long Have You Been in Business?
Our team has been helping consumers like you save money for over twenty years.

When Do the Grocery Coupons Expire?
The grocery coupons expire at all different times, based on the manufacturers who provide them. As you browse through the coupons, we tell you when each coupon expires so that you know before you complete your order and receive your coupons. We're refreshing the coupons and adding new ones all the time.

How Long Does it Take to Receive the Coupons My Grocery Dough Clips for Me?

Typically, it takes us about 24 hours to process, clip, and ship your order. From there, depending on where youíre located, your coupons should arrive in 4-6 days (excluding weekends and holidays).

What if the Coupons Arrive and Have Already Expired?

That should never happen. As you browse through the coupons, we tell you when each coupon expires so that you know before you complete your order and receive your coupons. If, for any reason, you receive a coupon that has already expired, we would be glad to replace it for you at no cost. Just sent the expired coupons, along with the postmarked envelope in which they were delivered to you (so that we can double check the dates) to My Grocery Dough Member Services, 7031 Middlebrook Pike, Knoxville, TN 37909

I Have Questions About My Order
Questions about your order? If you’ve already placed your order, but haven’t yet received it, or if you’ve received your order, you’ll need to contact customer service with your question. To speak with someone at customer service, you must first login. You can login by clicking here.

What’s Your Privacy Policy?
mygrocerydough.com will not use your email address or other personally identifiable information that you provide directly to us to send promotional or marketing messages without your consent. Click here to read our full privacy policy.

I Want To Cancel/Stop Billing Me
If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, My Grocery Dough does not do any sales. My Grocery Dough never called you.  My Grocery Dough never sold you anything. My Grocery Dough never charged or billed you anything.  My Grocery Dough never promised you any reward. My Grocery Dough is simply an online reward selection program that many businesses use to promote their programs.  So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not My Grocery Dough.

Can I Redeem More Than One Code? Can I Combine Multiple Codes in One Account?
Absolutely, you can redeem additional My Grocery Dough codes, and combine them into one account. To do so, you will first need to redeem each code you have separately. You can redeem your reward code on our Redemption Page, Once there all you need to do is complete the redemption process using the same email address you used when you registered your first reward code. Our system will automatically combine all your reward codes into one account, giving you easy access to all your rewards.

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